Policy

Our Freshness Policy

At GFSatelier.com, we guarantee that your order of flowers or any other perishables will arrive fresh. If the flowers or perishable items you receive are not fresh, GFSatelier.com will deliver another item of equivalent value at no charge. We seek your co-operation to inform us immediately with accompanying images in the case that the flowers are not fresh so that we are able to verify and solve the matter smoothly.

For items with expiry dates, GFSatelier.com will ensure that the items have an expiry of no less than 3 months. If the items you receive have a shorter lifespan than promised, we shall replace them at no extra charge.

Our Delivery Policy

Each GFSatelier.com flower/gift is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers and flower condition.

 Delivery Guarantee

At GFSatelier.com, we make every effort to deliver your order on time.

GFSatelier.com will not accept responsibilities for late or non-deliveries under the following conditions:

  1. Recipient is not present at the address given within those hours during which delivery was requested to take place.
  2. The address given is incorrect.
  3. No such person at the given address.
  4. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.

 

Delivery Schedule and Additional Charges

Time Slot Weekday Weekend
11.00 am to 3.00pm $10 $10
3.00pm to 7.00pm $10 $10

 

Charges For Restricted Areas

Kindly note that an additional charge of $16.10 will be levied for the following restricted areas:

  • Airport Passenger Terminals & Cargo Complexes
  • All military camps
  • All PSA ports, including Singapore Cruise Centre - Additional $26.75(inc of GST) for delivery on board 
  • Selected universities' & other tertiary institutions' campuses
  • Tuas, Gul Road, and Pioneer Road.
  • Jurong Island - Additional $26.75 (inc of GST)

Cancellation Of Order

For Local Orders

  • Cancellation must be made at least 1 working day before the requested day of delivery for local orders.
  • In the event the order is delivered, cancellation will not be allowed.
  • If an order is delivered late yet accepted by the recipient, the delivery is deemed to have been completed and thus, cannot be cancelled.
  • For cancellation request received less than the stipulated time, only 50% of the order value is refundable.

 

Privacy Policy Pledge

The goal of GFSatlier.com is to constantly provide quality goods and excellent customer service.

All data is collected by lawful and fair means and with the knowledge and consent of customers. Data is gathered solely through customers' voluntary input online or over the phone or the filling in of forms at the shopfront. GFSatelier.com assures that confidentiality of customers' data is maintained and protected.

Customers' consent will be sought if information is to be used for purposes other than completing sales transactions, internal marketing & billing, either by GFSatelier.com or any Third Party working with us in any business collaborations.

 

Contact Us for Further Queries

At any time, you may reach us customercare@gfsatelier.com to amend your personal information or to discontinue any mode of communication with us. If anything, please feel free to speak with our friendly customer service.