FAQs

My Account My Cart

Click on the top right human icon to create an account. Service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. Once you have registered with us, you can sign in using your user name and password.

Don't worry. We've got you covered. Here's what you need to do.

Step 1: Click here to go to the login page

Step 2: Enter your e-mail ID

Step 3: Click on the Forgot Password link

Step 4: Enter your email and click submit

Step 5: You will receive an email to reset your password

Oops! I do not remember my login ID and password.

No worries! Please share your order number to feedback@gfsatelier.com with a request for your login ID & password. We will provide you with your login credentials.

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Yes, if you wish to remove a particular product from your Cart, click on 'Your Cart'. You will be able to see all products in your cart. Click on the 'Trash' button next to the item you wish to remove from your Cart.

There will be no tracking number provided. However, delivery will proceed according to your selected delivery date and time.

We are sorry to inform you that there is no option of deleting an account. If you want, we can disable it but then you won't be able to place any orders using that mail id in the future. To get your account disabled, please call us at +65 6214 3913 (09:00 AM-6:30 PM, Monday-Friday) or write to us at feedback@gfsatelier.com

How To Place An Order

Following are the ways in which you can place an order with us.

Online - Log on to www.gfsatelier.com and have fun shopping!

You can call us at Tel: +65 6214 3913 (09:00 AM-6:30 PM, Monday-Friday) and we will be more than happy to assist you in placing your order.
You can mail us all the details at feedback@gfsatelier.com and we can place an order for you.

Order modification/Cancellation

If you need to make changes or cancel your order, please call us at +65 6214 3913 or email us at feedback@gfsatelier.com

Note: For any modification/cancellation in a domestic order, please give at least 24 hours’ notice before the requested delivery date. If your order has already been shipped, is out for delivery or delivered, we won't be able to cancel it or make changes.

Your refund amount shall be credited to the same Debit card/Credit card through which the payment was made.

Subscriptions

To receive special offers and promotions from gfsatelier.com and see latest products and gifts.

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.

To stop receiving promotional emails from us, click directly on the "Unsubscribe" link within the email to cancel your subscription. To stop reviving promotional SMSes, write to us at feedback@gfsatelier.com or call us at +65 6214 3913 (09:00 AM-6:30 PM, Monday-Friday).